Why I No Longer Bank With Standard Chartered: A Play In Two Mercifully Short Acts
Act I: In Which I Can Suddenly Speak Mandarin
SFX: Phone ringing
AUTOMATIC VOICE: We are now transferring your call to a consultant. Please hold the line.
LADY ON PHONE: HellosirwelcometoStandardCharteredhowmayIassistyou.
ME: Hi; I’d like to cancel my credit card please.
Pregnant pause
ME: I’d like to cancel my credit card, please?
LADY ON PHONE: Hello?
ME: Can you hear me?
LADY ON PHONE: Hello, sir?
ME: Can you hear me?
LADY ON PHONE: I’m sorry sir, I don’t speak Mandarin; please speak in English.
ME: What? I know I have an atrocious Aussie accent, but come on.
LADY ON PHONE: Sorry sir, I don’t speak Mandarin.
ME: Oh, forget it.
SFX: Beep
Act II: In Which I Undergo The “Short” Verification Process
SFX: Phone ringing
AUTOMATIC VOICE: We are now transferring your call to a consultant. Please hold the line.
MAN ON PHONE: HellosirwelcometoStandardCharteredhowmayIassistyou.
ME: (resigned voice) Hi, I’d like to cancel my credit card please.
MAN ON PHONE: And why would you like to cancel your credit card, ma’am?
ME: Because I’m sick of your lousy customer service and I’ve just moved all my banking business to HSBC. And because you just called me “ma’am”.
MAN ON PHONE: Alright, ma’am. Now we need to complete a short verification process. What is your date of birth?
ME: Shouldn’t you be asking me what my gender is, instead? You’ve just called me “ma’am” twice.
MAN ON PHONE: Thankyou ma’am, now do you have any supplementary cards with us?
ME: I sincerely hope not.
MAN ON PHONE: And do you pay your credit card using Giro?
ME: Do I what? Why can’t I give you a phone banking password like every other bank in the universe?
MAN ON PHONE: Thankyou ma’am, that completes the short verification process.
ME: Wait, does that mean there’s a long verification process? The UNHCR would probably have something to say about that.
MAN ON PHONE: We’ll cancel your credit card immediately, thankyou. Is there anything else I can help you with today?
ME: Valium would be nice.
SFX: Beep; head banging against desk
On the bright side, they did cancel my card.
(Obligatory note: this wasn’t very funny. This is funnier.)