I’ve just spent over an hour bashing away at HSBC’s online banking registration service, trying to figure out why it won’t accept my name as a username, and instead keeps telling me “you must use alphanumeric characters in your username”. What’s not alphanumeric about a collection of lowercase letters?
Firstly, why on earth does my username have to have a digit in it?
Secondly, if my username does have to have a digit in it, why doesn’t it say that anywhere on the page?
I switched to HSBC to escape from idiotic, broken online banking systems (*cough* *cough*). This is not a promising start.