I went into a branch on Saturday to empty out my change jar. Now, dumping a few bags of bagged-and-sorted coins into a coin counter shouldn’t take more than a couple of minutes. So why does a coin deposit involve handing over my coins and agreeing to wait three working days for the cash to hit my account?
And why does it involve me signing a form saying that I have absolutely no recourse if a bag of dollar coins disappears somewhere along the line?
And why does it cost me ten bucks?
Now, don’t get me wrong, HSBC, I like you a lot (mostly because you’re one of the few banks that isn’t on the brink of a spectacular demise). But could you please be a little less customer unfriendly? Or, at least, buy a coin counting machine for your Orchard Road branch?
Dear HSBC Singapore