It doesn’t take much in the way of good customer service to win me over. Maybe that’s just because I’ve become accustomed to bad customer service, but it also means that good customer service (when it happens) becomes worthy of note.
I rang up my framing shop yesterday to enquire about a framing job that had just come back. The conversation went something like this:
Me: Hi, I’m just wondering when you’re open on Saturdays; I’ve got a framing job that I’d like to pick up, if you’re open.
Lady: Oh, you must be Josh! Well, yes, we’re open from ten until five – and the cel looks wonderful.
Me: (stunned silence) Oh… well, thanks!
I’ve been in there three times in six months, and I’m on a first-name basis. Now, I don’t know how they knew me, and I don’t care, but they’ve just won my framing business for life.
The gallery in question is Tusk Gallery on Rathdowne St., in North Carlton, just north of Alexandra Pde. Ask them about conservation framing.
(And yes, the framing quality was exceptional.)